Terms of service

Our terms and conditions apply to all transactions on the Nordic Gifts website and are set out below. Please read through these carefully before placing your order and then download or print a copy for future reference. We may change these terms without notice to you. Changes will apply to any subsequent orders received.

We will notify you by email as soon as possible to confirm receipt of your order and send you a further email to confirm your order details. Please note that neither email is acceptance of your order. Our acceptance of your order will take place when we dispatch the product(s) to you.

Statutory Rights

Nothing in these business terms takes away any of your statutory rights. All terms and conditions are governed by English Law.

 

Damaged Goods

Nordic Gifts take a great deal of care to ensure that all products are packed properly to ensure that they are not damaged. It is extremely unusual for any of our goods to arrive in anything other than perfect condition but if you do experience any problems please contact us within three working days and we will replace any damaged item free of charge. We may need the damaged goods returned to us or may ask for a  photograph to be taken, it is therefore important that you keep the item concerned together with all packaging, until we tell you otherwise.  If we require the goods to be returned we will refund all return postage costs.  It is your responsibility to ensure that returned goods are properly packaged.

 

Product Guarantee

All products should be used in accordance with the individual manufacturer’s recommendations. We want our customers to be delighted with our products, so if you have any concerns please contact us immediately.  Under the Consumer Rights Act 2015 you have a legal right to return goods that are of unsatisfactory quality, unfit for purpose or not as described, and get a full refund. This legal right is limited to 30 days from the date you take ownership of your product.

  

Pricing and Delivery

All prices and delivery dates are given in good faith but are subject to availability. We take care to ensure that the prices and details that we show on our website are correct, however we reserve the right to refuse an order or correct details given, but will always give you the opportunity to cancel an order if we change anything important. Where items are not in stock we will advise you of an estimated delivery date but as the information we receive from suppliers is not always accurate we will not be held responsible for the accuracy of delivery dates provided.

 

Delivery Address

The customer is responsible for supplying a full and correct delivery address. Our couriers will supply reasonable opportunity for re-delivery but if goods are returned to us undelivered through no fault of ours or of our couriers you will be responsible for any re-delivery costs.